Step 1: Purchase & Contract

📋 Upon signing the purchase contract, a SPRINTER project specialist immediately connects with you to confirm equipment model, configuration options, and delivery schedule. We thoroughly understand your production needs and application scenarios to ensure the equipment configuration perfectly matches your actual use case. Within 48 hours of contract signing, you'll receive a dedicated project timeline and point-of-contact information.

Step 2: Installation & Commissioning

🔧 After equipment delivery, SPRINTER certified engineers arrive on-site within the agreed timeframe for unboxing, installation, and commissioning. The commissioning process includes mechanical precision calibration, printhead status testing, color curve loading, and test print verification, ensuring 100% restoration of factory performance specifications. Upon completion, the engineer and client jointly sign the Installation Acceptance Confirmation.

Step 3: Operator Training

🎓 After installation and commissioning, certified trainers begin on-site training immediately. Training uses a three-phase approach of "explanation + demonstration + hands-on practice," giving each operator ample machine time. Content ranges from power-on/off procedures to RIP software operation, from daily maintenance to simple troubleshooting, ensuring operators can independently handle daily production tasks.

Step 4: Official Production

🚀 After training and passing the assessment, the equipment officially enters production. SPRINTER provides a "shadow running service" during the first production week — engineers maintain close contact to answer operational questions and help you smoothly navigate the break-in period. In the early production stage, we recommend recording key parameters for each batch to accumulate data for future process optimization.

Step 5: Ongoing Support

🔄 Equipment entering production isn't the end of our service — it's the beginning of a long-term partnership. SPRINTER provides 24/7 remote technical support, regular follow-up care, and lifelong parts supply to ensure continuous stable operation. You can also access SPRINTER's tech column, video center, and advanced training courses at any time to continuously improve your operational skills and craftsmanship.

Tab 1: Installation

SPRINTER certified engineers handle the entire installation and commissioning process, ensuring your equipment reaches optimal operating condition on delivery day. Installation includes equipment positioning, leveling calibration, electrical connection, and air/ink system assembly, with each step strictly following standardized operating procedures (SOPs). During commissioning, engineers conduct comprehensive printhead inspection and calibration, load color curves and print parameters optimized for your common substrates, and perform multiple test prints to verify color reproduction and print accuracy. The entire installation and commissioning process takes approximately 1-3 days (depending on model), after which the engineer and client jointly inspect and sign the acceptance document, ensuring mutual agreement on equipment condition.

Tab 2: Training

🟢 Foundation Training (Free with Purchase)

Foundation training is designed for equipment operators, covering power-on/off procedures, daily operation standards, basic RIP software usage (file import, basic layout, print settings), daily maintenance (printhead cleaning, ink system check, platform cleaning), and common alarm code identification and handling. Training emphasizes hands-on practice, with each trainee's machine time comprising no less than 60% of total course hours.

🟡 Advanced Training (Paid)

Advanced training targets users with 3+ months of operating experience, covering color management principles and practice (ICC profile creation, color calibration workflow), print process parameter optimization across multiple substrates, multi-station/multi-channel production efficiency optimization, and advanced fault diagnosis and troubleshooting techniques. Training uses real production cases for immediate practical application.

🔴 Custom Training

Custom training is tailored to clients' specific needs, such as particular industry applications (phone cases/bottles/home decor panels), specialized substrate process development, high-volume production workflow optimization, and operational training after equipment modifications or upgrades. Training content is jointly determined and can be conducted at the client's site or SPRINTER's training center.

Tab 3: Warranty Policy

Full Machine Warranty

Within 12 months from the date of installation acceptance, SPRINTER provides free repair and replacement services (including labor) for component failures caused by manufacturing quality. Coverage includes all machine modules: mechanical transmission, electrical control, motion control, and ink supply systems. Failures caused by improper operation, unauthorized modification, or use of non-original consumables are excluded from warranty coverage.

Printhead Warranty

Printheads, as precision consumable components, carry an independent warranty policy: original printheads are eligible for free replacement within 3 months from installation for manufacturing defects such as clogged nozzles or deflection. Printhead issues caused by ink incompatibility, improper maintenance, or natural wear are not covered but qualify for discounted original printhead pricing.

Extended Warranty

Clients can purchase extended warranty during the standard warranty period, extending full machine coverage to 24 or 36 months. Extended warranty costs are calculated based on equipment model and duration — contact your sales representative for a specific quote. Extended warranty enjoys the same service standards and response times as standard warranty for years of worry-free operation.

Tab 4: Parts Supply

Supply Scope

SPRINTER supplies a full range of original parts including but not limited to: printheads and printhead assemblies (genuine Epson/Ricoh/StarFire etc.), ink system components (ink pumps, filters, ink tubes, dampers, capping stations), motion control parts (servo motors, stepper motors, guide rails, timing belts, gratings), electrical components (mainboards, driver boards, power supplies, sensors, cables), and consumables (original UV inks, eco-solvent inks, coatings, cleaning fluids).

Shipping Commitment

Common parts ship within 72 hours of order confirmation from warehouse; special parts ship within 7 business days. Domestic clients default to SF Express/Deppon Logistics; overseas clients default to DHL/FedEx international express. Urgent orders can be arranged for same-day air shipment. All parts undergo quality inspection before shipping, with inspection reports and installation instructions included.

Tab 5: Remote Support

Support Channels

SPRINTER offers multiple remote support channels: Phone hotline (+86 13391166625 / +86 21 58226625, priority answering during business hours 8:30-18:00, off-hours transferred to duty engineer), WeChat/WhatsApp instant messaging (supports images, videos for quick problem description), TeamViewer/ToDesk remote desktop (engineers directly operate the equipment-side computer as if on-site), and Email ticket system (support@huiditech.com, suitable for non-urgent issues, attach screenshots and equipment serial number for tracking).

Response Time